Our Payment and Cancellation Policies
The deposit is $400 per person and due within 10 days of securing your reservation. You may make your payments through your online trip portfolio (as the primary person on reservation) or over the phone via Visa, MasterCard or e-check. Alternatively, send us a personal check or do a wire transfer (ask for details). Your deposit is non-refundable.
Now’s the time to consider purchasing a travel protection plan to protect your trip investment. For more information on the available plans or to enroll, click on the link above or contact Travelex Insurance Services at 800-228-9792 and reference location number 03-6004.
Travel Insurance is underwritten by, Berkshire Hathaway Specialty Insurance Company (formerly known as Stonewall Insurance Company), 1314 Douglas Street, Suite 1400, Omaha, NE 68102. 11.17 W20
The final balance for your rafting expedition reservation is due 120 days (180 days for groups) prior to your trip departure date. Please mark your calendar, but we will also send out final payment reminders 2 weeks before due. After the final payment deadline and once you have made your final payment, your trip fare is non-refundable. Hopefully you have already taken this into consideration and have made proper arrangements with a trip insurance provider.
The $400/person deposit originally applied to the cancelled space is non-refundable. Your final trip balance is non-refundable after your final payment deadline. This is on or after 120 days (180 days for groups) of your trip departure. Not only is your payment non-refundable, your payment is also not transferable to following river seasons. However, you may substitute members (do a name change) of your party with no penalty. In addition, if you can find another trip date within the same river season, you may switch trips (applicable charges may apply). We do not recommend these two options as your safety net, as it is often difficult to find substitutions at the last minute and switching trips is only a solution if we have space available (we often do not have availability on other trips). If we retain your monies due to a cancellation, you will qualify for a 10% repeat guest discount if you raft with us within the following 3 seasons. This may offset some of the loss of your deposit. If you need to cancel or make a substitution, please give us a call at 800-786-7238 (RAFT) and drop us an email at firstname.lastname@example.org.
NOTE: Third party sellers do NOT have the authority to resell or market our trips without the expressed written authorization from AzRA.