Our Payment and Cancellation Policies
The deposit is $400 per person and due within 10 days of securing your reservation. You may make your payments through your online trip portfolio (as the primary person on reservation) or over the phone via Visa, MasterCard or e-check. Alternatively, send us a personal check or do a wire transfer (ask for details). Your deposit is non-refundable so please consider purchasing some type of trip insurance to cover yourself for any unforeseen circumstances that might cause you to cancel.
We don’t sell trip cancellation insurance, but we do recommend Travelex Insurance Services, as they provide standard trip insurance policies that have been used successfully by many of our previous passengers. These policies also include trip evacuation and limited medical coverage. We recommend exploring travel insurance options on or before putting down your deposit, and to minimize your risk of being denied a claim purchasing a plan within 2 weeks of your deposit. Read more about travel insurance. The Arizona Raft Adventures reservation and customer service team are not qualified or authorized to answer technical questions about the benefits, exclusions or conditions of any of the insurance offered by the travel retailer, or evaluate the adequacy of the prospective insured’s existing insurance coverage. Please direct specific questions to the Travelex customer service department.
The final balance for your rafting expedition reservation is due 120 days (180 days for groups) prior to your trip departure date. Please mark your calendar, but we will also send out final payment reminders 2 weeks before due. After the final payment deadline and once you have made your final payment, your trip fare is non-refundable. Hopefully you have already taken this into consideration and have made proper arrangements with a trip insurance provider. If you have not purchased trip cancellation insurance, you may want to consider purchasing it at this time, however, certain pre-existing conditions or situations might not be covered, so be aware of your provider and coverage.
The $400/person deposit originally applied to the cancelled space is non-refundable. Your final trip balance is non-refundable after your final payment deadline. This is on or after 120 days (180 days for groups) of your trip departure. Because of this penalty, we highly recommend trip insurance. Not only is your payment non-refundable, your payment is also not transferable to following river seasons. However, you may substitute members (do a name change) of your party with no penalty. In addition, if you can find another trip date within the same river season, you may switch trips (applicable charges may apply). We do not recommend these two options as your safety net, as it is often difficult to find substitutions at the last minute and switching trips is only a solution if we have space available (we often do not have availability on other trips). If we retain your monies due to a cancellation, you will qualify for a 10% repeat guest discount if you raft with us within the following 3 seasons. This may offset some of the loss of your deposit. If you need to cancel or make a substitution, please give us a call at 800-786-7238 (RAFT) and drop us an email at firstname.lastname@example.org.