Our Payment and Cancellation Policies
DEPOSITS
A 15% per person deposit is due within 10 days of securing your reservation. You may make your payments through your online trip portfolio (as the primary person on reservation) or over the phone via Visa, MasterCard or e-check. Alternatively, send us a personal check or do a wire transfer (ask for details). Your deposit is non-refundable.
Why is travel insurance so important?
In today’s changing travel environment, it’s important to protect your travel investment so you can relax and enjoy your trip. Unforeseen events such as flight delays, baggage loss or even a sudden sickness or injury could impact your travel plans. For your convenience, we offer a Travelex Insurance Services protection plan to help protect you and your travel investment against the unexpected. For more information on the available plans click here or contact Travelex Insurance 800-228-9792 and reference location number 03-0004.
Travelex Insurance Services, Inc CA Agency License #0D10209. Travel Insurance is underwritten by Berkshire Hathaway Specialty Insurance Company, NAIC #22276. V94
FINAL PAYMENT
The final balance for your rafting expedition reservation is due 120 days (180 days for groups) prior to your trip departure date. Please mark your calendar, but we will also send out final payment reminders 2 weeks before due. After the final payment deadline and once you have made your final payment, your trip fare is non-refundable. Hopefully you have already taken this into consideration and have made proper arrangements with a trip insurance provider.
CANCELLATIONS
The 15% per person deposit originally applied to the cancelled space is non-refundable. Your final trip balance is non-refundable after your final payment deadline. This is on or after 120 days (180 days for groups) of your trip departure. Not only is your payment non-refundable, your payment is also not transferable to following river seasons. However, you may substitute members (do a name change) of your party with no penalty. In addition, if you can find another trip date within the same river season, you may switch trips (applicable charges may apply). We do not recommend these two options as your safety net, as it is often difficult to find substitutions at the last minute and switching trips is only a solution if we have space available (we often do not have availability on other trips). If we retain your monies due to a cancellation, you will qualify for a 10% repeat guest discount if you raft with us within the following 3 seasons. If you need to cancel or make a substitution, please give us a call at 800-786-7238 (RAFT) and drop us an email at info@azraft.com.
Effective April 30, 2020 for all reservations in 2021 and beyond, Arizona Raft Adventure will not be deemed in breach of these terms or otherwise liable to you, by reason of delay in performance or nonperformance of any of its obligations under this agreement to the extent that any such delay or nonperformance is due to any Force Majeure. ‘Force Majeure’ means any circumstances beyond our reasonable control, including without limitations acts of nature, terrorist activities, insurrection, explosion, flood, tempest, forceful wind, fire or accident, war or threat of war declared or undeclared, sabotage, civil disturbance, labor strikes, requisition, sickness, quarantine, pandemic, epidemic, diseases or viruses that are known, unknown or novel such as coronovirus/COVID-19 (including any spread thereof), food-borne, airborne, and communicable illnesses and disease, government intervention of any kind that affect domestics and/or international travel, government restrictions or warnings, border closings or restrictions, weather conditions, and unforeseen circumstances.
If Force Majeure prevents, significantly hinders, renders it difficult, or makes it impossible for us or our Suppliers to provide the Services including but not limited to your trip, we and our Suppliers shall be entitled to, in our sole and absolute discretion, vary, reschedule, postpone, cancel any tour itinerary or arrangement, including trip dates and the entire tour itself. We may, in our sole and absolute discretion, give you a travel voucher with certain terms and restrictions that can be used to book one of our trips or we may rebook you on another departure. We may also change the action that we choose to take in our sole and complete discretion. No cash refunds, including credit card refunds, will be given in the case of Force Majeure.
If we are affected by Force Mejeure, we, if practicable, will notify you of the nature and extent thereof.
NOTE: Third party sellers do NOT have the authority to resell or market our trips without the expressed written authorization from AzRA.
